FREQUENTLY ASKED QUESTIONS

We guarantee our work. In return, all we ask is that when we have completed our job, you are at home to review the work. This way we can take care of something right away, ensuring you are happy before we leave your home.

Tips are not required, and we never expect them. But, if you want to show your service person your appreciation in the form of a gratuity, it is always appreciated.

We have clients that we clean for weekly, semimonthly or whenever the need strikes. We make sure to have the same person service your home, regardless of how frequently or infrequently you call us. This helps ensure that you have your house cleaned the way you like, without having to go over the same details every time.

We clean cloth, faux wood, metal and plastic blinds. We do not clean Roman shades. Due to the use of water with ultrasonic blind cleaning, we do not clean wood blinds, as they can warp. Also, we cannot guarantee black out shades due to the construction of the backing.

Find a white terry cloth towel and soak the towel. Blot the stain, continuing to apply pressure to remove the moisture. Often this will remove the stain. If not, keep the area wet, and call us to come clean your carpet. Above all, DO NOT use any of the various carpet cleaners that are on the market. Many of these chemicals are too harsh and can permanently stain your carpet.

If you follow your manufacturer's care instructions, your carpet can last 10 years or longer. But as carpet gets older, the fibers break down, showing considerable wear and matting in high traffic areas. Your rug may even show tearing or fringing at the edges.

Does your carpet smell, even after a couple of professional cleanings? If your carpet is worn and you cannot get rid of odors, it is probably time for you to replace your carpet.

Do not worry about vacuuming. We will vacuum before and pre-treat any stains. All that we ask of you is to pick any small things up off the floor.

Upon request, we are happy to move furniture before cleaning your carpet. Please let us know prior to the day of service.

It takes approximately 10-12 hours for a carpet to dry after being steam-cleaned.

While we do not offer a mobile blind cleaning service, Bee-Clene can pick up your blinds and re-install them on the same day. We charge $50 for this service. You are also able to drop off your blinds at our office. If you drop them off by 10:00 a.m., they will be ready for pick up at 5:00 p.m. To receive same day service, your blinds need to be dropped off by 10:00 a.m.

We bring our own cleaning products and supplies when we come to your home or office unless you prefer that we use yours.

All of our products we use are non-toxic and biodegradable. If the stain is problematic, you may need to use a stronger cleaner. If so, we will always consult with you first.